Cancellation Policy

Simplifying Your Experience

At Packwoods, we know that plans can change. Whether you’ve changed your mind or made a mistake, we’re here to help make the cancellation process quick and easy.

How to Cancel Your Order

Cancelling your order is simple. Just follow these steps:

Find Your Order Details: Check your email for your order confirmation.
Send Us an Email: Contact us at sales@packwoods.eu and include your order number.

Cancellation Terms

• • Before Shipment: You can cancel your order anytime before it’s shipped, with no cancellation fees.

  • After Shipment: If your order has already been shipped, it can no longer be cancelled. However, you can still return the product following our Return Policy.

Please note: We aim to process orders quickly. If your order is already in transit, cancellation may not be possible.

Refund Process

Here’s what to expect when a refund is issued:

• • Cancelled Before Shipping: A full refund will be processed immediately after cancellation. The funds should appear in your account within 5–7 business days, depending on your payment method.

  • Returned After Shipping: If you return a product, refunds will be processed within 7 business days of receiving and inspecting the returned item.

    • Original shipping costs are non-refundable

    • Refunds are credited to the original payment method

Important Return Guidelines

• • Product Condition: Items must be returned in unused condition and in original packaging.
    Packwoods reserves the right to refuse a refund if the product is used, opened, or damaged.

  • Return Shipping: Unless the item is defective or an error occurred with your order, return shipping costs are your responsibility.

Need Help?

If you have any questions, just reach out — we’re happy to help:

Email: sales@packwoods.eu

Thank You for Choosing Packwoods

We truly appreciate your business and look forward to serving you again soon!